icon to switch to Local view (if applicable).
Application Migration is used with SmartStudioTM tools, please see How to Migrate SmartSolve Legacy Entities for more information.
Application Migration is used with SmartStudioTM tools, please see How to Migrate Applications 9.0 for more information.
Cause Categories are maintained under the System Wide section under Setup. A Cause Category is assigned to the Cause selected by an end user when identifying a Cause to a failure on any type of quality exception in SmartSolve©. Cause Categories could be used in any of the following SmartSolve© solutions:
SmartSolve© Solution |
Client Function |
|
SmartAuditTM |
Only configure this object if you using the following functionality in SmartAuditTM: · if end users will be creating Issues off of Audit Exceptions for Investigation and/or Implementations and will attach Root Cause for Audit Finding Response within the Issue.
|
|
SmartCAPATM |
Only configure this object if you using the following functionality in SmartCAPATM:
|
|
SmartComplaintsTM |
Only configure this object if you using the following functionality in SmartComplaintsTM:
|
|
SmartDocTM |
The Cause Category is not used for SmartDocTM
|
|
SmartTrainTM |
The Cause Category is not used for SmartTrainTM
|
Causes can be Categorized (grouped) for better reporting of Root Cause Analysis. See a few examples below showing Causes and the Categories that may be assigned to those Causes.
Cause |
Cause Category |
|
Equipment Out of Spec |
MACHINE |
|
Incorrect Procedure Used |
METHOD |
|
Machine Out of Spec |
MACHINE |
|
Missing Documentation |
METHOD |
|
Operator Not Skilled |
MAN |
|
Wrong Material Used |
MATERIAL |
|
Inclement Weather |
ENVIRONMENTAL |
The system comes with the following default Cause Categories which can be renamed or Deleted from the Global Organization:
· ENVIRONMENT
· MACHINE
· MAN
· MATERIAL
· METHOD
The following Rights must be assigned to a user to manage or view Cause Categories:
Rights |
Description |
|
FCC_MANAGE |
Allows administrator to add new object, modify existing object, or delete object.
|
|
FCC_VIEW |
Allows user to access object to view and select.
|
Please see Rights Groups to assign Rights Groups to users.
· Global Cause Categories will be inherited by all Local Organizations.
· Local Cause Categories will only be viewed and used within that Local Organization.
1. From the SmartSolve© tabs select Admin > Setup. Select Cause Category from System Wide.
The Cause Category list displays.
2. Select Action > Add from the main menu (or right click).
3. Enter Category of a Cause.
4. Click the Save button.
The new Cause Category has now been added to the Cause Category list.
Please see Cause
Please see Forms Designer to modify existing Cause Category field controls or add additional field controls
Cause Categories can be Edited, Deleted, and Deactivated. These options are available in the Cause Category object and can be managed by an administrator.
1. From the SmartSolve© tabs select Admin > Setup. Select Cause Category from System Wide.
The Cause Category list displays.
2. Select the icon to switch to Local view (if applicable).
3. Select the check box of the Cause Category to edit, then select Action > Edit from the main menu (or right click).
4. Edit any information for your Category.
5. Click the Save button.
All changes should now be reflected in the Cause Category.
Cause Categories can only be deleted from SmartSolve© if the Category is not currently been attached to any SmartSolve© records.
1. From the SmartSolve© tabs select Admin > Setup. Select Cause Category from System Wide.
The Cause Category list displays.
2. Select the icon to switch to Local view (if applicable).
3. Select the check box of the Cause Category to delete, then select Action > Delete from the main menu (or right click).
4. Click the Save button.
The Category has now been removed from the system.
Please see Managing Setup Deactivation to Deactivate a Cause Category.