Failure Mode Category

 

Introduction

Failure Mode Categories are selected when an end user creates an Exception record in the system and can be used later for Analysis. When the Failure Mode (Short Description) is selected in the Exception, the Category field is auto-populated into the Exception. The end user can also select the Category first when creating and Exception which would then filter out only the Failure Modes associated with that Category.

The system allows you to create as many Categories as you wish. You may first wish to configure your Failure Modes then setup the Category which will be applied. Please see Failure Mode Setup.

Failure Mode Categories are used in the following SmartSolve© solutions:

SmartSolve© Solution

Description

SmartAuditTM

Whenever an Audit Exception is created the Category field automatically displays AUDIT. This is done automatically by the system and cannot be modified.

 

SmartCAPATM

General Exception

Category can be used to categorize the Short Description entered in the General Exception. (Category is not directly tied to the Short Description as it is in other Exceptions below.)

Process | Product | Customer Exception

Category is a required field and is directly associated with the Short Description assigned.  Category can be setup with each Failure Mode.

 

SmartComplaintsTM

Complaint Exception

Category is a required field and is directly associated with the Short Description (Complaint Code) assigned. Category can be setup with each Failure Mode and/or Complaint Code.

 

SmartDocTM

The Failure Category is not used for SmartDocTM.

 

SmartTrainTM

The Failure Category is not used for SmartTrainTM.

 

 

Example Failure Mode Categories

Failures can be Categorized (grouped) for better reporting of Failure Analysis. See a few examples below showing Failures and the Categories that may be assigned to those Failures.

Failure

Failure Category

Delivery

SERVICE

Shipping Damage

SERVICE

Unknown

NEW

Battery Failure

MALFUNCTION

Short Circuit

MALFUNCTION

Power Failure

MALFUNCTION

Leak

VISUAL

Crack

VISUAL

 

Default Failure Mode Categories

The system comes with the following default Failure Categories which can be renamed or Deleted from the GLOBAL Organization:

·         ELECTRICAL

·         FORMFIT

·         MECHANICAL

·         SAFETY

 

User Rights

The following Rights must be assigned to a user to manage or view Failure Mode Categories:

Rights

Description

FCT_MANAGE

Allows administrator to add new object, modify existing object, or delete object.

 

FCT_VIEW

Allows user to access object to view and select.

 

 

Please see Rights Group to assign Rights Groups to users.

 

Global vs. Local

·         Global Failure Mode Categories will be inherited by all Local Organizations. 

·         Local Failure Mode Categories will only be viewed and used within that Local Organization.

 

How to Create Failure Mode Categories

1.     From the SmartSolve© tabs select Admin > Setup. Select Failure Mode Category from System Wide.

The Failure Mode Category list displays.

2.     Select Action > Add from the main menu (or right click).

3.     Enter Category of a Failure Mode.

4.     Click the Save button.

The new Failure Mode Category has now been added to the Failure Mode Category list.

 

Please see Failure Mode Setup

 

Please see Forms Designer if you wish to modify existing Failure Mode Category field controls or add additional field controls

 

Managing Failure Mode Category Data

The following options are available within the Failure Mode Category object and can be managed accordingly by an administrator: Failure Mode Categories can be Edited, Deleted, and Deactivated. These options are available in the Failure Mode Category object and can be managed by an administrator.

 

How to Edit Failure Mode Categories

1.     From the SmartSolve© tabs select Admin > Setup. Select Failure Mode Category from System Wide.

The Failure Mode Category list displays

2.     Select the   icon to switch to Local view (if applicable).

3.     Select the check box of the Failure Mode Category to edit, then select Action > Edit from the main menu (or right click).

4.     Edit any information for your Category.

5.     Click the Save button.

All changes should now be reflected in the Failure Mode Category.

 

How to Delete Failure Mode Categories

Failure Mode Categories can only be deleted from SmartSolve© if the Category is not currently attached to any SmartSolve© records.

1.     From the SmartSolve© tabs select Admin > Setup. Select Failure Mode Category from System Wide.

The Failure Mode Category list displays.

2.     Select the   icon to switch to Local view (if applicable).

3.     Select the check box of the Category to delete, then select Action > Delete from the main menu (or right click).

4.     Click the Save button.

The Category has now been removed from the system.

 

How to Deactivate Failure Mode Categories

Please see Managing Setup Deactivation to Deactivate a Failure Mode Category.

 

How to Attach Categories to Failure Modes

1.     From the SmartSolve© tabs select Admin > Setup. Select Process Failure Mode from Process or Product Failure Mode from Product.

The object list displays.

2.     Select the check box of the Failure Mode to edit, then select Action > Edit from the main menu (or right click).

3.     Select the Category to be attached to the Failure Mode

4.     Click the Save button.

The Failure Mode Category has now been attached to the Failure Mode.