icon to switch to Local view (if applicable).
Severity represents a record’s criticality. When defining Severity in the system, you may also identify a Ranking Numeric Value, so that the SmartSolve© system can identify the Severity by a number rather than a name.
Rank allows ranges to be used when setting up SmartSolve© Policies and/or Procedures (i.e., < or >).
Severity is used in the following SmartSolve© solutions:
SmartSolve© Solution |
Record Type |
|
SmartAuditTM |
Audit Record Severity can be attached the Note Type (Audit Finding) which is later attached to the Audit Exception to identify level criticality of the finding.
|
|
SmartCAPATM |
Exception Records Severity can be attached the Exception Record by way of the Failure Mode to identify level of criticality of the failure.
|
|
SmartComplaintsTM |
Complaint Records Severity can be attached the Exception Record by way of the Failure Mode (Complaint Code) to identify level of criticality of the failure Issue Records
|
|
SmartDocTM |
Severity is not used for SmartTrainTM
|
|
SmartTrainTM |
Severity is not used for SmartTrainTM
|
The system comes with the following default Severities which can be renamed or Deleted from the GLOBAL Organization:
· LOW
· NORMAL
· HIGH
· CRITICAL
· FATAL
The following rights must be assigned to a user to manage or view Severity:
Rights |
Description |
|
XSV_MANAGE |
Allows administrator to add new object, modify existing object, or delete object.
|
|
XSV_VIEW |
Allows user to access object to view and select.
|
Please see Rights Group to assign Rights Groups to users.
· Global Severities will be inherited by all Local Organizations.
· Local Severities will only be viewed and used within that Local Organization.
1. From the SmartSolve© tabs select Admin > Setup. Select Severity from System Wide.
The Severity list displays.
2. Select Action > Add from the main menu (or right click).
3. Enter Code and Rank of the Severity.
4. Click the Save button.
The new Severity has now been added to the Severity list.
Please see the Designer Guide if you wish to modify existing Severity field controls or add additional field controls
Severity can be Edited, Deleted, and Deactivated. These options are available in the Severity object and can be managed by an administrator.
1. From the SmartSolve© tabs select Admin > Setup. Select Severity from System Wide.
The Severity list displays.
2. Select the icon to switch to Local view (if applicable).
3. Select the check box of the Severity to edit, then select Action > Edit from the main menu (or right click).
4. Edit any information for your Severity.
5. Click the Save button.
All changes should now be reflected in the Severity.
Severity can only be deleted from SmartSolve© if the Severity is not currently attached to any SmartSolve© records.
1. From the SmartSolve© tabs select Admin > Setup. Select Severity from System Wide.
The Severity list displays.
2. Select the icon to switch to Local view (if applicable).
3. Select the check box of the Severity to delete, then select Action > Delete from the main menu (or right click).
4. Click the Save button.
The Severity has now been removed from the system.
Please see Managing Setup Deactivation to Deactivate a Severity.
Standard Note Text is used in SmartAuditTM only.
Please see Standard Note Text to learn how to setup Standard Note Text for SmartAuditTM.
Unit of Measurement allows you to create different types of measurements to be used throughout the application (e.g., Celsius, Inches, Ounces, etc.). Consistency and ease of use are achieved by creating these units of measurement.
Please see Product Setup to learn how to setup Unit of Measurement
